SERVICE CALL FOR TENTING

TYPE OF ISSUE REQUIRING ATTENTION

Choose the area of concern that best fits your need.

Gutters connect multiple tents together and funnel water from the tents to the ground.

Safety package on tent consists of fire extinguishers, no smoking signage, exit signage and max occupancy signage.

Side walls can become loose during severe weather, which can require attention.

Straps are tensioners that connect the tenting to the weights and the tent tops the frame. Wind and the shifting of the frame can loosen the straps.

Lighting, or any electrical connections provided by Made in the Shade, that may not be powering on or functioning as intended..

Tent top will require maintenance.

Tent will require a service that is not listed in the options on this page.

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PRIMARY REASON RESULTING IN A SERVICE CALL

Weather related issues can be cause by wind, rain, extreme heat and more.

You are concerned that the rental may require a service call due to an impending storm or other unforeseen issue.

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URGENCY OF SERVICE CALL

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The issue will require attention, but it can be in the near future.

The issue requires immediate attention.

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IMPACT ON YOUR OPERATION

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SERVICE CALL REQUEST FORM

Made in the Shade is committed to maintaining safe and secure conditions in respect to the tent rentals we provide. In the event that any equipment in your possession, either short or long term, should require service, it will be the responsibility of the customer to submit a Service Call Request. Made in the Shade cannot be held liable for occurrences that we are unaware of. Please be prepared to upload up to 4 photos of the area(s) of concern regarding the reason for service. We will review the request as soon as it is received and we will address all requests as quickly as possible. In certain cases, such as after a large storm, our team may provide you with Instructions on how to remedy the situation until our crews can arrive on site. Please note that during and after any rain or wind storms, water can build up. Temporary event tents are NOT water resistant, or water tight. Prior to any impending storm Made in the Shade will provide information and instructions to prepare the equipment. Please be sure to read through that information when you receive it. Depending not he nature of the service request, you may be subject to travel and service fees.