RAIN PLAN TENTING

RAIN CONTINGENCY

Northern California weather can be unpredictable. Having a backup plan in case it rains is smart planning. Tents, canopies, and/or structures offer a practical solution when rain is in the forecast. Let us help you decide what style and size is right for you!

PLANNING FOR RAIN

Unfortunately, due to high demand and our existing rental schedule,

Made in the Shade cannot “hold” equipment on a contingent basis.

RAIN POLICY IN BREIF

the following policy is in effect November-March, and July-November for customers seeking to hold equipment and dates solely contingent upon the chance of rain on their event date(s).

A minimum 50% deposit is required at the time of confirmation (If confirmation occurs 30+ Days from the delivery date)

The remaining balance on the rental will be due 7 days prior to the Delivery Date. Failure to submit the remaining balance will result in the automatic cancellation of the rental reservation and refund will be issued. At this time the customer can initiate the cancellation if rain is no longer in the forecast. In either scenario line items such as permit fees, processing fees, equipment preparation, time incurred for site visits may not be refunded.

If the rental is cancelled by the customer within 1 day of the delivery date the customer will be refunded any on site labor fees (long carry charges) and any delivery/pickup fees.

If the customer cancels the entire order at the site they will be responsible for 100% of the order.

Cancelling a rental midway through an install will incur additional labor fees which will be based on the time added to complete the work of removal.

WHAT LEAD TIME IS REQUIRED TO CONTACT MADE IN THE SHADE FOR A RAIN TENT?

If your event is within 5-7 days of your request and rain is in the forecast, please complete the Request a Quote form and then contact our office at 916-371-8500. Depending on the time of year and severity of the storm the volume of requests our office may be receiving may impact response times. April-July and September-November are peak event season and our schedules are booked months in advance. With that in mind, request for emergency rain tenting during those months may result in a delayed response. Although we would like to be able to provide rentals to all types of events, our focus is primarily on large concerts, festivals, sporting events, construction, manufacturing, farming, and corporate level events. Our crews are not equipped for smaller private tent rentals or weddings.

CONSIDERING THE EVENT IS THIS WEEKEND, HOW SOON WILL I KNOW IF A TENT IS AVAILABLE TO RENT?

The number of inquiries and requests we receive can impact the response times of our sales team. While a follow-up call might provide clarification, it may not necessarily expedite the process. Rest assured, if you submitted a request through our website, we have received it and are carefully reviewing all the factors involved to provide an accurate quote and plan the installation.

Before offering pricing, it’s crucial for us to evaluate what we can and cannot do. Providing a simple “yes” is often not possible due to the complexity of our process. Each request requires our team do the following:

•Assess installation time frames and site logistics/accessibility,

•Schedule delivery and pickup (if availability exists),

•Confirm inventory to fulfill the scope of work, and more.

If it is determined that Made in the Shade will be unable to fulfill your rental request, our sales team will notify you as quickly as possible.

THE NEWS IS REPORTING 80% CHANGE OF RAIN. I SUBMITTED A QUOTE REQUEST,

BUT I HAVE NOT HEARD BACK. SHOULD I WAIT UNTIL I AM CALLED?

In this scenario, our sales team is most likely fielding an extremely high volume of inquiries. We do have a small sales team and when rain is forecasted for our area we field many inquiries. As the saying goes when it rains, it pours. We do apologize in advance if a response has not been emailed to you. Many factors like timing, equipment needs, location, complexity of the install, and more come into play when we are reviewing quote requests. If you have not heard back from our office after submitting a request via online form, please call in to our office (916-371-8500) and we will try to assist you as quickly as possible.

WHAT FACTORS SHOULD BE CONSIDERED FOR LAST MINUTE RENTAL REQUESTS?

If permitting is required, the fire department in charge of the jurisdiction where the event will take place must be contacted, an application submitted and an inspection time scheduled. If the fire department does not approve the rental, then we cannot install the equipment. Private homes and funerals are exempt from permits.